All items MUST be returned within 30 days in exactly the same condition that they were received. This also applies to any faulty or incorrect part that Z1 Motorsports may have shipped in error. Returned items must be undamaged and unmodified. PLEASE check all parts before installation, balancing, machining, painting, or modifying. Parts CANNOT be returned FOR ANY REASON after installation, modification, or painting.
We do apologize, but there are NO returns on used parts, special order parts, or discontinued items. This includes, but is not limited to, custom-made Z1 parts, JDM parts, body kits, used electrical parts, etc.
ALL RETURNS MUST RECEIVE PRE-AUTHORIZATION.
To receive Pre-Authorization:
1. Login to your account online at z1motorsports.com
2. Select and view the order that includes the item you would like to return.
3. Click the "Need to return this product? Or a core?" link under the item you would like to return.
4. Fill out the appropriate information, leave comments as necessary, and click submit to receive an RMA number.
The RMA number, your name, and address MUST be included on and in the box in which your return is shipped. In addition to the RMA#, name and address inside of the box, also include a daytime phone number and the reason for the return. The RMA# will be required to facilitate your refund.
If you follow these instructions and do not receive an RMA#, contact: Returns@Z1motorsports.com. Your return WILL NOT be processed if there is no RMA# associated with the order and it is not included with the return.
FEES - All returns NOT facilitated by an error by Z1 Motorsports are subject to a 5% processing fee. Additionally, you will be charged a 15% restocking fee when refunding to any payment method other than store credit.
STORE CREDIT - Store Credit may be used for purchases made online, over the phone, or at the counter at Z1 Motorsports. Once redeemed and applied to your account, Store Credit never expires. Store credit may NOT be used for racing fuel or labor charges.
IF YOU ARE RETURNING AN ITEM THAT IS NOT FACILITATED BY AN ERROR ON OUR PART:
Securely pack the item that you are returning.* Inside of the box be sure to include your name, address, daytime phone number, the reason for the return, and the RMA #. If this information is not included, your return will NOT BE PROCESSED. The package should be shipped to: Z1 Motorsports; 2877 Carrollton-Villa Rica Highway; Carrollton, GA 30116. Please choose a shipping method with a tracking number to ensure your package arrives. Z1 Motorsports IS NOT RESPONSIBLE FOR RETURN SHIPPING. Once the return has been processed, Z1 Motorsports will issue a refund or store credit based on the pre-authorization and the condition of the item upon receipt. Please allow 15 days from the date the package arrives at our facility for processing. PLEASE DO NOT CALL Z1 MOTORSPORTS TO SEE IF YOUR PACKAGE HAS ARRIVED. OUR PHONE REPRESENTATIVES DO NOT HAVE ACCESS TO THIS INFORMATION. Use your tracking number for your package to confirm the item has arrived at our facility.
IF YOU ARE RETURNING AN ITEM THAT Z1 MOTORSPORTS SHIPPED IN ERROR, FOLLOW INSTRUCTIONS BELOW THAT APPLY TO YOU:
If you are located in the continental United States, choose one of the following three options:
EXCHANGE - Ship your item back to Z1 Motorsports at your expense or contact us at Returns@Z1motorsports.com and we may be able to e-mail you a FedEx return label. Securely package the product, so that it will not be damaged during shipping.* Please include your name, address, daytime number, RMA # and the reason for the return (i.e. incorrect item) inside of the package. Your return WILL NOT BE PROCESSED without this information. Seal the product and drop off at a FedEx location (fedex.com). PLEASE RETAIN YOUR TRACKING NUMBER from your FedEx label. Contact us at Returns@Z1motorsports.com with the tracking number so that we may verify movement of the package and ship the correct item.
RUSH EXCHANGE - Contact Z1 Motorsports at 770-838-7777 (ext. 302) to request a return label. THIS EXTENSION IS FOR RUSH ITEMS ONLY. We will immediately facilitate the shipment of the correct item via FedEx Ground. The new item will be charged to your credit card will be shipped along with a return label in the box . Upon receipt of the return label, securely pack the incorrect item, along with your name, daytime phone number, and your RMA #. Once the item is received and processed at Z1 Motorsports, we will issue a refund for the item. Please allow 15 days upon arrival at our facility for refund.
REFUND ONLY - Ship your item back to Z1 Motorsports at your expense or contact us at Returns@Z1motorsports.comand we may be able to e-mail you a FedEx return label. Securely package the product, so that it will not be damaged during shipping.* Please include your name, address, daytime number, RMA # and the reason for the return (i.e. incorrect item) inside of the package. Your return WILL NOT BE PROCESSED without this information. Seal the product and drop off at a FedEx location (fedex.com). PLEASE RETAIN YOUR TRACKING NUMBER from your FedEx label. After the return is processed Z1 Motorsports will issue a refund. Please allow 15 days upon arrival at our facility for a refund.
If you are located outside the continental United States:
Because Z1 Motorsports cannot generate international return labels, you are responsible for getting the item back to Z1 Motorsports. Please choose the most economical way to ship the item. Z1 Motorsports will issue store credit for the amount paid to ship the item back (up to, but not exceeding Z1's cost for shipping the item). If you are not sure about the amount you are quoted, you may contact us for approval. Z1 Motorsports will not issue credit for any expedited shipping service. Securely pack the item that you are returning.* To EXCHANGE the item, please contact us at Returns@Z1motorsports.com with your tracking number once the item ships so that we may confirm movement of your package and ship the correct item. To RUSH delivery please contact us at 770-838-7777 (ext. 303). The correct item will be charged to your credit card and we will ship the item immediately. When the incorrect item arrives at our facility it will be inspected and we will issue a refund for the incorrect item and store credit for your return shipping costs. For a REFUND please ship the item back to our facility. Once the item has been inspected we will issue a refund for the item and store credit for the return shipping costs. ALL RETURN PACKAGES MUST CONTAIN A RMA #, YOUR NAME & A DAYTIME PHONE NUMBER.
Please retain your tracking number. You may use your tracking number to determine when your item has arrived at our facility. Please allow 15 days from the date your item arrived at Z1 Motorsports before contacting the Returns Department, Returns@Z1motorsports.com.
Z1 Motorsports ONLY ships returns FedEx Ground or an international economy service. Any fees for expedited shipping will be paid for by the customer, regardless of the method of shipment for the original part. Z1 Motorsports is not responsible for any consequential damages that are a result of shipping error (labor costs, shop costs, etc.
*Please package the parts so that they will not be damaged during shipment. Returns must be shipped prepaid (NO C.O.D.s) and they should be insured. Items damaged during shipping are the responsibility of the shipper; this includes incorrect items.
What is not covered
This warranty does not cover parts that fail as a result of improper installation, misuse, abuse or the failure of another part. Parts installed for use on off road vehicles, racing or competition use have no warranty. Parts modified for use or installed for use other than their original design and application have no warranty.
RISK OF LOSS
All items purchased from Z1 Motorsports, Inc. are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We ship all items WITH shipping insurance, and are not responsible for damages caused during shipping. Please file a claim with the appropriate shipping company if your item was damaged during transit; we can assist you if you need help. PLEASE INSPECT YOUR ITEM BEFORE SIGNING FOR IT, BECAUSE IF YOU DO NOT AND LATER DISCOVER THE ITEM IS DAMAGED, YOUR CLAIM WILL BE DENIED! Make the shipper wait if you have to, just make sure to ALWAYS inspect ANY package you get before the shipper leaves.