Shipping
ORDER STATUS AND TRACKING
The most current information for your order status or tracking information is available at the following link.
Check Order Status
Z1 SHIPPING INFORMATION
We appreciate the opportunity to deliver quality parts to repair, maintain, and upgrade your vehicle.
We work diligently to e-mail tracking information once your shipment leaves our facility. If there are any problems, concerns, or questions please Contact Us and we will respond with help as soon as possible (usually within 24 hours) on regular business days M-F. All used parts may take 7-10 business days to ship. We strive to get all orders pulled, packed, and shipped quickly and accurately.
We strive to ship in-stock products the same day that the order is placed. To avoid delays, your order may be shipped in multiple shipments at our discretion. We will attempt to contact you within 24 hours M-F if any of the items you order are on back-order with an estimated date when we can ship the item. Used parts that must be pulled, special order parts, and items that must be assembled per order (built differentials or turbos for example) will take additional time to ship.
Learn MORE about Z1's various shipping options by watching the video below!
FedEx GROUND SHIPPING TRANSIT TIME to USA
FREE SHIPPING
Orders may qualify for free shipping based on your order meeting set criteria. These criteria may include, but are not limited to, order total, order weight, domestic vs. international, delivery location, box count, etc.
Some products may also display as eligible for free shipping based on your location and what delivery services are available to your location.
Products can also be excluded from free shipping and will say as such when that is the case. These are usually due to product weight and or size. Any displayed Free Shipping promotions for a product are limited to the continental United States (lower 48 state) or digital delivery.
You can see if any part of your order qualifies for free shipping during checkout.
OVERNIGHT SHIPPING AND SHIPPING CHANGES
Overnight, Next-Day Air, or Express shipping means only that your order will ship using the selected service. It is not guaranteed that your order will ship the day it is placed. Orders placed before 3:00 PM EST typically ship the same day.
Weekend and holiday services are not guaranteed. Saturday delivery service options will not show at check out the Friday before. Contact Z1 for expedited shipping service options prior to placing your order.
Z1 works diligently to ship each order as fast as possible. For your benefit, Z1 often elects to upgrade your shipping service to an equal or faster method. FedEx, UPS, and USPS pick up packages Monday-Friday. Please note, orders placed for express shipping after cut-off time or on weekends will ship the next business day. This means overnight orders placed after cut-off time on Friday will ship on Monday.
DAMAGED PRODUCT PROCEDURES
All items purchased from Z1 are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We ship all items WITH shipping insurance and are not responsible for damages caused during shipping. DO NOT file a claim with the shipping company if your item was damaged during transit. If you file a claim through the shipping company, it will be denied. Please contact us WITHIN 24 HOURS so we can initiate the correct compensation procedures through the shipping company. You may be asked to send pictures of the parts and packaging for claim purposes. PLEASE INSPECT YOUR ITEM BEFORE SIGNING FOR IT, IF YOU DO NOT AND IT IS LATER DISCOVERED THAT THE ITEM IS DAMAGED, YOUR CLAIM WILL BE DENIED! Make the shipper wait if you must, make sure to ALWAYS inspect ANY package you get before the shipper leaves. Any damage not reported within 24 hours cannot be disputed and we will not be able to initiate a claim.
Z1 CANCELLATIONS & RETURNS
CANCELLATIONS
Items cannot be canceled on an order if the order has reached processing, packaging or shipped status. Cancellations cannot be guaranteed if shipping direct or drop shipping from the manufacturer or vendor.
Please Contact Us to request a cancellation. If a rush is needed for a recently placed order, please call our customer service team 770-838-7777 during business hours.
If you refuse any package from Z1 or are not available to receive a package within the three delivery attempts from the carrier, you are responsible for shipping charges for the package coming back to Z1.
Certain 3rd party vendors may independently charge a cancellation fee. These cases will be handled on an individual basis.
DO NOT SET UP A RETURN AS A MEANS OF CANCELLATION. Contact us directly via phone during business hours for immediate concerns.
RETURNS
There are NO returns on parts that have been installed or modified, used parts, build to order parts, electronic parts that have been opened, discontinued items, or Tuning products. This includes but is not limited to custom made Z1 parts, JDM parts, body kits, tunes etc.
All items MUST be returned within 30 days of receipt in the same condition that they were shipped. Returns must be in new, undamaged, unmodified, and resalable condition. PLEASE check all parts before installation, balancing, machining, painting, or modifying. Parts CANNOT be returned after installation, modification, or painting.
Please package the parts so that they will not be damaged during shipment. Returns must be shipped prepaid and should be insured. NO CASH ON DELIVERY (C.O.D.s). Items damaged in shipment back to Z1 are the responsibility of the shipper.
ALL RETURNS MUST RECEIVE PRE-AUTHORIZATION.
To request a return:
1. Login to your account online at z1motorsports.com
2. Select and view the order that includes the item you would like to return.
3. Click the "Need to return this product? Or a core?" link under the item you would like to return.
4. Fill out the appropriate information, leave comments as necessary, and click submit. You will receive confirmation within 1 business day.
The RMA form that includes your name, and address MUST be included in the box in which your return is shipped. The RMA # is required to facilitate your refund.
If you follow these instructions and do not receive an RMA form, Contact Us. Your return WILL NOT be processed if there is no RMA # associated with the order and it is not included with the return.
FEES - Items returned within 30 days in new, undamaged, unmodified, and resalable condition will be accepted for a full refund of the product purchased price. A refund will be issued to the payment method used on the original order purchased or to store credit to use on a future purchase. Please select the method desired on Pre-Authorization. Z1 reserves the right to charge a restocking fee if the item is NOT returned within 30 days or in new, undamaged, unmodified, incomplete, and resalable condition. Z1 reserves the right to deny any return authorization or returned product if item does not meet above criteria.
STORE CREDIT - Store Credit may be used for purchases made online, over the phone, or at the counter at Z1 Motorsports. Once redeemed and applied to your account, Store Credit expires after 5 years from the date it is placed on your account. 3rd party processors (AFFIRM) may only have a refund processed to the 3rd party, not store credit.
IF YOU ARE RETURNING AN ITEM THAT IS NOT FACILITATED BY AN ERROR ON OUR PART:
Securely pack the item(s) that you are returning. Inside the box be sure to include your RMA form that has your name, address, daytime phone number, the reason for the return. If this information is not included, your return will NOT BE PROCESSED.
The package should be shipped to: Z1 Returns; 2877 Carrollton-Villa Rica Highway; Carrollton, GA 30116. Please choose a shipping method with a tracking number to ensure your package arrives. Z1 IS NOT RESPONSIBLE FOR RETURN SHIPPING. Once the return has been processed, Z1 will issue a refund or store credit based on the pre-authorization and the condition of the item upon receipt. Please allow 5-7 business days from the date the package arrives at our facility for processing. We recommend that you keep your tracking number to confirm that your item has arrived at our facility. You will receive an e-mail confirmation once your return has processed.
IF YOU ARE RETURNING AN ITEM THAT Z1 SHIPPED IN ERROR, FOLLOW INSTRUCTIONS BELOW THAT APPLY TO YOU:
ALL RETURNS MUST RECEIVE PRE-AUTHORIZATION.
To receive Pre-Authorization on an item shipped in error follow the directions for authorization above or reach out to a representative from Contact Us page to report the shipping error.
If you reside in the continental United States, choose one of the following three options:
EXCHANGE - Contact Us and we will e-mail you a return label. Securely package the product, so that it will not be damaged during shipping. Please include the RMA form that has your name, address, daytime number, RMA # and the reason for the return (i.e., incorrect item) inside of the package. Your return WILL NOT BE PROCESSED without this information. Seal the product and drop it off at the shipping carrier store. PLEASE RETAIN YOUR TRACKING NUMBER from your return shipping label. Contact Us with the tracking number so that we may verify movement of the package and ship the correct item.
RUSH EXCHANGE - Contact Z1 at 770-838-7777 to request a return label. THIS IS FOR RUSH ITEMS ONLY. We will immediately facilitate the shipment of the correct item via Ground service. The correct item will be charged to your selected payment method, and we will ship the item immediately. Securely package the return product, so that it will not be damaged during shipping. Please include the RMA form that has your name, address, daytime number, RMA # and the reason for the return (i.e., incorrect item) inside of the package. Your return WILL NOT BE PROCESSED without this information. Seal the product and drop it off at the shipping carrier store. PLEASE RETAIN YOUR TRACKING NUMBER from your return shipping label. When the incorrect item arrives at our facility it will be inspected, and we will issue a refund or store credit based on the pre-authorization and the condition of the item upon receipt. Please allow 5-7 business days upon arrival at our facility for a refund.
REFUND ONLY - Contact Us and we will e-mail you a return label. Securely package the product, so that it will not be damaged during shipping. Please include the RMA form that has your name, address, daytime number, RMA # and the reason for the return (i.e., incorrect item) inside of the package. Your return WILL NOT BE PROCESSED without this information. Seal the product and drop it off at the shipping carrier store. PLEASE RETAIN YOUR TRACKING NUMBER from your return shipping label. When the incorrect item arrives at our facility it will be inspected, and we will issue a refund or store credit based on the pre-authorization and the condition of the item upon receipt. Please allow 15 days upon arrival at our facility for a refund.
OR
If you are located outside the continental United States:
Because Z1 Motorsports cannot generate international return labels, please contact Z1 to determine your return needs. If Z1 requests the item to be shipped back, please choose the most economical way to ship the item. Z1 will issue store credit for the amount paid to ship the item back (up to, but not exceeding Z1's cost for shipping the item). Z1 will not issue credit for any expedited shipping service. Securely pack the item that you are returning.
EXCHANGE - Securely package the product, so that it will not be damaged during shipping. Please include the RMA form that has your name, address, daytime number, RMA # and the reason for the return (i.e., incorrect item) inside of the package. Your return WILL NOT BE PROCESSED without this information. Seal the product and drop it off at the shipping carrier store. PLEASE RETAIN YOUR TRACKING NUMBER from your return shipping label. Contact Us with the tracking number so that we may verify movement of the package and ship the correct item and issue store credit for your return shipping costs.
RUSH EXCHANGE - Contact Z1 at 770-838-7777. THIS IS FOR RUSH ITEMS ONLY. We will immediately facilitate the shipment of the correct item via economical service. The correct item will be charged to your selected payment method, and we will ship the item immediately. Securely package the return product, so that it will not be damaged during shipping. Please include the RMA form that has your name, address, daytime number, RMA # and the reason for the return (i.e., incorrect item) inside of the package. Your return WILL NOT BE PROCESSED without this information. Seal the product and drop it off at the shipping carrier store. PLEASE RETAIN YOUR TRACKING NUMBER from your return shipping label. When the incorrect item arrives at our facility it will be inspected, and we will issue a refund or store credit based on the pre-authorization and the condition of the item upon receipt. Store credit will be issued for your return shipping costs. Please allow 15 days upon arrival at our facility for a refund.
REFUND ONLY - Ship your item back to Z1 at your expense. Securely package the product, so that it will not be damaged during shipping. Please include the RMA form that has your name, address, daytime number, RMA # and the reason for the return (i.e., incorrect item) inside of the package. Your return WILL NOT BE PROCESSED without this information. Seal the product and drop it off at the shipping carrier store. PLEASE RETAIN YOUR TRACKING NUMBER from your return shipping label. When the incorrect item arrives at our facility it will be inspected, and we will issue a refund or store credit based on the pre-authorization and the condition of the item upon receipt. Store credit will be issued for your return shipping costs. Please allow 15 days upon arrival at our facility for a refund.
Z1 ONLY ships returns Ground or International economy service. Any fees for expedited shipping will be paid for by the customer, regardless of the method of shipment for the original part.
*Please package the parts so that they will not be damaged during shipment. Returns must be shipped prepaid (NO C.O.D.s) and they should be insured. Items damaged during shipping are the responsibility of the shipper; this includes incorrect items.
Z1 is not responsible for any consequential damage that is a result of shipping errors (labor costs, shop costs, storage fees etc.)
CORE RETURNS
For questions regarding core returns please Contact Us.
If any of the components are damaged or missing, we will deduct a portion of your core accordingly. These parts include but not limited to cylinder block castings, crankshafts (no spun bearings), cylinder head castings, camshafts, valve train (no bent valves), no missing internals.
- All fluids need to be drained prior to shipping.
- Cores must be identical to the new part purchased.
- Core credit will only be issued for the exact number of units sold, based on the original selling invoice.
- Core credit will not exceed the original core value charged.
- Core credit will not be issued if your part does not arrive at Z1 Motorsports within 30 days.
- If a Core is not accepted, you are responsible for return shipping if you choose to have the item shipped back. Z1 will make every attempt to contact you regarding a core issue. If there has been no return contact or resolution within 10 days Z1 reserves the right to discard the item.
Core credit will be issued within 30 days of the returned core due to the time taken for testing and inspecting cores that were returned. The refund issued will be applied back to your original payment method of the corresponding order placed for the new item.
Returned packages to Z1 that lack clear information or origin will be deemed abandoned and dealt with at Z1 discretion. Z1 makes every effort to identify the origin of unidentified returns.
WARRANTY
Reach out to Z1 directly for any warranty concerns or claims.
Z1 guarantees its products will be free of defects in workmanship and materials upon delivery. Z1 does not cover products if not utilized in accordance with the instructions for installation and operation of said products. Z1 does not cover products due to abuse or misuse. Parts installed for use on off-road vehicles, racing or competition use have no warranty.
If you believe you have received a product that is out of spec, please reach out to our support team from our Contact Us page.
Nissan parts not installed by an authorized Nissan dealership are covered for 12 months from the date of purchase. Parts that are installed by an authorized Nissan dealership are guaranteed 12 months or 12,000 miles from date of installation. (Limitations apply). Z1 IS NOT RESPONSIBLE FOR LABOR COST.
Z1 adheres to manufacturer published warranty on 3rd party items. Please contact Z1 for any claims.