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Order Status Meanings

Explanation of Order Status

Payment Status

Unpaid Balance  -  Payment for your order has not been completed. In most cases, this means that you have selected "check / money order / wire transfer" as your payment method and your payment has not yet been received. This status also applies to all phone and counter orders before payment is completed and all online orders paying with PayPal while the payment is being processed. If your order is set to this status for more than 24hrs, please contact us to confirm payment.    

Partially Paid  -  Payment for your order has not been completed. This status only applies to orders that have not been Paid in Full. Online orders can only be set to this status manually, by a Z1 representative, if there is an issue with the original order or additional parts have been added at the request of the customer. If your order is set to this status for more than 24hrs, please contact us to confirm payment.   

Paid in full  -  Payment for your order has been completed sucessfully. This status is considered to be a final payment status. Online orders paid with a credit card are all set to this status as soon as the card is charged. Orders paid with PayPal are set to this status once PayPal has communicated the appropriate payment information to Z1.

Quote  -  This status applies to phone orders that are currently awaiting approval from the customer. If your order is set to this status please let us know what we can do to help you complete this order.

Local Pickup  -  This status applies to unpaid orders that the customer has requested to pick up at Z1.

Awaiting Refund  -  This status applies to orders that have cancelled part or all of the order. Once the refund is made the status is changed to either Paid in Full, Refunded, or Cancelled. If your order is set to Awaiting Refund status for more than 7 days please contact us to confirm the refund.

Refunded  -  This status applies to orders that have received a refund for part or all of the order after the order was shipped.  

Cancelled  -  This status applies to all orders that are cancelled and refunded before the order ships.

Credit Account  -  This status is only used for wholesale orders.

Shipping Status

Pending  -  This is the originating status for all orders. Your order will remain at this status until sent to the shipping department. All unpaid orders including partially paid orders will remain at this status until payment is completed. If your order remains at this status for more than 48hrs, please contact us to comfirm the order.  

Processing  -  Normally accompanied by a tracking number, this status means that your order has been sent to the shipping department.

Shipped  -  This means the appropriate shipping company has picked up your package.

Partial Shipment  -  This status indicates that your order in it's entirety could not be shipped at one time from our location.

Awaiting Drop Ship  -  This indicates that part or all of your order will be shipping from another location.

Drop Shipped Partial Order  -  This status indicates that one or more items from your order have shipped from another location.

Drop Shipped Complete Order  -  This status indicates that your entire order was shipped from another location.

On Hold - Backorder  -  This status indicates that one or more items on your order are unavailable at this time. This status also indicates you have been contacted and are fine with waiting for the item or items to arrive.

Local Pickup  -  This status applies to unpaid orders that the customer has requested to pick up at Z1.

Picked Up  -  This status applies to orders that have been paid and picked up at Z1.

Cancelled  -  This status indicates the order was completely cancelled.

Pre Order  -  This status indicates that all or part of your order is part of a special Pre Order program.  

Contact Customer  -  This status indicates that there is something in your order we need to discuss with you. If your order is set to this status please contact us as soon as possible.

Contacted to Verify Satisfaction  -  This means that we have attempted to contact you via email and / or by phone to verify your satisfaction with your order.

Under Review  -  This status indicates something with your payment or shipping needs to be verified before your order will be shipped. If your order is set to this status please contact us as soon as possible.   

Reviewed  -  This status is only used for wholesale orders.

Purgatory  -  This status indicates that we have attempted to contact you for more than one year to verify items that you have ordered (that have not been shipped) and have been unable to do so.